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Shipping Terms
We can provide a shipping quote if the customer requests it.
If we provide the delivery logistics service, the shipping costs will be calculated according to the size of the order, the weight, and the place of delivery.
Shipping quotes are valid for 6 weeks from the date the quote is issued. Myface reserves the right to update the shipping quote after this period. All shipments made by Myface are subject to insurance. Shipping costs will be charged separately from the value(s) of the product, upon request for shipping services. The user must request these costs before starting the purchase.
The standard shipping quote only includes door-to-door delivery. If a different service or urgent delivery is required, the customer must request it when placing the order and will be charged accordingly. Assembly of parts or other services are not included in this service.
Delivery can also be carried out by the customer, so all transportation details must be provided to our sales assistant.
Returns
No returns will be accepted without Myface’s written consent. Unauthorized returns will be refused at the customer’s expense.
Orders Cancellation
The Customer’s Order Confirmation is not subject to cancellation, changes or reductions in amount, or suspension of deliveries once the order and down payment have been confirmed.
Custom Items
For each customized order, the customer should always ask our customer service team for advice to confirm the feasibility of materials, finishes, dimensions, and prices. Myface is not responsible for any choices made by the customer that does not work out in the end.
If you need to modify an ordered item, its finish or quantity, or any other error in the order, you have 5 working days after confirmation of purchase to contact our customer service team.
Due to the nature of your personalized order and the fact that it has been created especially for you, the delivery time may be affected.
Any doubts about our fabrics and finishes should be clarified before purchasing the garment.
Defects or Damage Products
All products are carefully packaged and inspected before shipment. By the conventions in force, CRM (1956), Warsaw (1929)/Montreal (1999), Brussels (1924), and CIM (1970), on receipt of the goods, the consignee must check their condition with the carrier and retain the packaging.
The POD must be signed with reservations. In the event of apparent damage, the customer must open the goods in front of the carrier and mention the damage on the POD. The customer must keep the goods at their final destination and retain the packaging. If there is no apparent damage, the customer must state on the POD – “received the goods, but their condition must be checked”. In this case, the customer has a maximum of 7 days after delivery, excluding Sundays and public holidays, to make a claim.
Myface is not responsible for damage caused by handling, loading, or unloading by persons acting on behalf of the customer. When the incoterms of the are EXW, Myface is not liable for loss or damage in transit. If visible or concealed damage occurs during transportation, notify the delivery carrier immediately with the initial notification of intention to file a claim.
Any damage must be reported to Myface within 48 hours of receipt of the order, and photographic and video evidence of the damage must be emailed to info@myface.eu. Failure to report damage hidden by transportation will result in the order being replaced.